Social Media and Executive Escalations Lead Shares How He’s Building His Career at MoneyGram
“I can’t believe that I get to do the work that I do,” says Cody Butler.
His role certainly is unique. In early 2020, Cody started on the Social Media team, finding new and exciting ways to share the MoneyGram story with customers. In April of that year, his responsibilities expanded, taking on the lead role on the Executive Escalation team in addition to his work with social.
"The work we do and stories that I tell in social media touch so many different people, groups and cultures. It is a challenge, but also really fun to learn the needs and lifestyles of our customers all over the world."
There’s a common theme between the two roles. Cody is witnessing firsthand the impact MoneyGram has on its customers. With Social Media, he’s finding new and exciting ways to share the brand’s story with the world. And by directly interacting with customers through Executive Escalations, he’s answering questions and clearing up any issues they might have.
“I love the opportunity to help people in a meaningful way,” Cody says.
He notes that these positions have been a great way to hone in on his digital marketing skills, after having started his career at a branding agency. By just working with the MoneyGram story, he’s sharing a single unified message. And that means his sole focus can be boosting the company’s brand.
As much as Cody enjoys what he does, he acknowledges that it isn’t always easy. But he says it’s the chance to find new solutions and deliver a finished product that keeps him going.
“The work we do and stories that I tell in social media touch so many different people, groups and cultures,” he says. “It is a challenge, but also really fun to learn the needs and lifestyles of our customers all over the world.”
So how does he keep moving forward in a role that can be both demanding and rewarding? He finds himself returning to a piece of wisdom from his mentor: “Focus on doing a great job on what is on your desk today.”
Cody sees it as a reminder to appreciate the opportunity in front of him.
“Rather than getting distracted by where you want to go in your career, be the best you can at the responsibility you have been given.”
Curious about what other challenges the MoneyGram team is tackling every day? See for yourself. Read other stories from our employees here.