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Key Account Manager

Job ID 18011412 Date posted 02/07/2019 Primary Location London-England-United Kingdom

MoneyGram International now has an exciting opportunity for a Key Account Manager to develop and grow the business relationship within MoneyGram's key partnership accounts. This will include accounts (agents) that have a high percentage of total transactional volume within the department and communicating with several key contacts within multiple departments of each assigned account. This position is responsible for forecasting and growing all products to maximize volume within each assigned agent and will work with the Head of Sales in negotiating existing and new agent contracts and up selling new product lines.

As the Key Account Manager you serve as the primary contact within MoneyGram to manage day to day activities and in developing long term strategies to increase volume. You are also responsible for leading cross-organizational departments to ensure quality end-to-end servicing, training and installation of new products, and ramp up of volume to meet projected forecasts. This position will serve as a project manager to lead key initiatives and to ensure objectives and timelines are achieved with respect to our agents. The incumbent will be responsible for utilizing in depth knowledge and experience with MoneyGram processes and account strategies to mentor the other team players within the department. The Key Account Manager will represent the department for all special projects within the organization, while taking a leadership role with any key initiatives that may impact the department and/or company procedures.

Primary Responsibilities

  • Manages day-to-day communications and operations within multiple departments.
  • Accountable for all internal activities and external strategies within the assigned agents.
  • Ensures daily communication and support is achieved for each assigned agent.
  • Builds long term relationship with assigned agents.
  • Prepares and presents agent business reviews.
  • Coordinates information to support objectives for each business review.
  • Understands the audience and present information that will be pertinent to their needs, and/or will support a case to influence business decisions.
  • Serves as Project Manager for the rollout of all new products and equipment to new or existing agents.
  • Responsible for the communication of new business processes or changes to existing processes.
  • Provides communication on new product functionality and/or software roadmaps and enhancements.
  • Represents department on special projects such as the development of account strategies, improved processes and customized training tools.
  • Manages daily and long term agent issues and concerns.
  • Brings together appropriate resources to resolve issues before they impact transaction volume and revenue.
  • Participates with internal training programs & meetings on new processes as they impact our business and agents. This includes ongoing individual training to enhance personal skills and career development.
  • Provides leadership and counsel to Account Managers and other areas of the organization.
  • Identifies areas of growth within respective agents.
  • Analyzes agent volume and corridor data.
  • Understands geographic impact of agent locations. Develops strategies to capitalize on all identified opportunities to maximize customer revenue contribution.
  • Works directly with assigned Marketing Manager to develop mutually agreed marketing plans for each agent that maximizes the impact of the allocated marketing budget.
  • Performs other duties as signed.

Experience/essential skills
  • You should have significant key account management experience from the financial services industry.
  • Ideally educated to degree level or equivalent, you should have proven leadership and project management skills with the ability to lead cross organizational teams and to delegate responsibilities.
  • You will be solutions-oriented when dealing with clients, team members and internal department.
  • The ability to negotiate, influence and partner with internal and external customers is important
  • You will be able to assume a leadership role within the department and act as a mentor to team members.
  • Proven results in building relationships, developing account strategies, driving change and growing revenue within assigned strategic accounts.
  • Extensive knowledge of account management and customer service strategies.
  • Proven organizational and time management skills.
  • Strong presentation skills.
  • Must be highly responsive in meeting agent's need's and timelines.
  • Strong relationship management skills with both internal and external customers.
  • Display professional verbal and written communication skills.
  • Strong analytical skills and attention to detail.
  • Ability to manage multiple projects and meet deadlines.
  • Ability to resolve conflicts and work under pressure.
  • Must be able to perform independently and collaborate as part of a team.
  • Proficient in MS Office Applications.
  • Working knowledge of IS systems preferred.
  • Must have flexible work schedule and ability to travel up to 30%.
  • Valid driver's license required.

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