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Law Enforcement Liaison

Job ID 19010127 Date posted 03/06/2019 Primary Location London-England-United Kingdom

We now have an exciting career opportunity for an analyst with strong administrative skills to join our Global Security & Investigations (GSI) team as a Law Enforcement Liaison. The EMEAAP GSI team is responsible for responding to Data Protection information requests and Court/Prosecutors’ Orders served on the company for the region, which includes addressing incoming calls and emails from the law enforcement community and other third parties such as regulators. In this role, you will play a key part in the management and handling of these requests, seeking further information where required and accurately inputting information in to our internal database to ensure these can be processed efficiently by the team. You will have the opportunity to develop your knowledge and skills to evolve into case work which includes the handling, research and final responses to received requests within the applicable deadlines and ensuring the information provided adequately addresses the enquiry whilst meeting the relevant international data protection regulations and restrictions.

Primary Responsibilities
  • Handles general incoming information calls and emails from the law enforcement community, ensuring all incoming calls and emails are responded to or referred promptly
  • Identifies needed escalations and deadlines, alerting Supervisor and/or relevant team members where required for further handling as per department policies
  • Primary management of team inbox(es) for incoming law enforcement requests from various national and international law enforcement agencies
  • Communicates with requesting law enforcement officers to clarify received request or scope as needed and provide responses based on department policy and guidelines
  • Reviews all requests as per the above before logging each one into the internal database ensuring a complete matching case file containing all relevant documentation for further request processing
  • Other responsibilities such as projects as assigned by Supervisor

  • This role would suit someone with a junior analytical background with strong administrative skills who is looking to develop a career within fraud or law enforcement environment
  • Demonstrated level of administrative skills, with close attention to detail and ability to multi-task
  • Strong written and verbal communication skills
  • Strong organizational skills demonstrated through good time management, record keeping and follow-up
  • Demonstrated ability to work successfully in a deadline driven culture
  • Ability to self-motivate
  • Experience working with highly confidential information
  • Ability to identify when escalation is necessary and determine appropriate policy
  • Proven ability to adapt positively and drive changes
  • Proficient in Microsoft Office applications to include Word, Outlook, Excel.
  • Ability to work in a collaborative team environment
  • Experience communicating effectively with a culturally diverse client group
  • Ability to coordinate and prioritize multiple tasks/projects
  • Ability to compile and analyze data in a succinct manner
  • Demonstrated ability to take initiative with vague or obscure information
  • An interest in law enforcement/investigatory work
  • Knowledge and/or experience in a fraud or law enforcement environment preferable
  • Other languages would be advantageous

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