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Partner Servicing Specialist with Chinese and one of European languages

Job ID 17011783 Date posted 12/07/2017 Primary Location Warsaw-Warsaw-Poland
Description


Job Summary


The Partner Servicing Specialist manages the financial relationship of MGI’s partners and builds product awareness. The Partner Servicing Specialist III resolves partner issues/concerns or liaises with appropriate area for resolution (e.g. settlement, commission, transactions, product, compliance, systems, banking, contract, etc). The position manages the partner life cycle from on-boarding to changes in the relationship through termination of a partner. The position also works with a variety of internal groups to resolve partner issues.

Primary Responsibilities

  • Resolves in-bound partner requests.
  • Follows-up on opened issues from various internal departments to include but are not limited to Compliance, Fraud, MPSI locations, international financial institutions and Credit.
  • Interfaces with the MGI partners as a first point of contact.
  • As applicable, ensures partner/biller satisfaction is continually enhanced to strengthen overall partner satisfaction with MGI brand.
  • Determines root cause of issues, identifies possible solutions, and gains agreement with the partner on a defined course of correction.
  • Supports all areas in working with the partners to understand their business, while offering payment solutions that would enhance their revenue.
  • Monitors account of the agents ensuring that end to end resolution is provided on every matter that MGI’s partner might encounter.
  • Minimizes financial risk associated with partner reconciliation.
  • Initiates out-bound contact to partners to understand any discrepancies.
  • Works with a variety of areas to ensure financial risk is understood and decisions are made in a timely fashion.
  • Restricts partners within guidelines of the Credit policy, submits adjustments for partners’ accounts and or recommends closure based upon exposure to MGI.
  • Partners with sales team to understand the market, the local competitors, send corridors, marketing initiatives, and goals.
  • Frequently communicates with sales on any partner related servicing issue.
  • Manages the on-boarding of partners; ensures partners are trained on MGI settlement process and partner systems.
  • Continually ensures the accuracy and reliability of partner data on system and submit corrections as needed.
  • Ensures correction to Partner master data is completed in a timely fashion.
  • Performs other duties as assigned.


Education

  • BA/BS in Accounting, Business or related field or equivalent experience, preferred.

Experience

  • 1+ year experience in account relationship management or customer servicing (preferred).

Essential Skills

  • English and Chinese fluency (written and verbal) and one of Spanish, French, German, Mandarin Chinese or a prevalent European language.
  • Ability to work with multiple territory regulation requirements.
  • Ability to work effectively across departments and levels.
  • Previous collections and/or negotiating experience.
  • Demonstrated decision-making skills.
  • Has ability to work fully independently.
  • Delivers high quality customer service and meets set objectives.
  • Shows a strong team spirit and is able to coach new colleagues.
  • Strong interpersonal skills.
  • Ability to work independently and handle large workload.
  • Strong research and problem solving ability.
  • Advanced problem solving skills and analytical skills.

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