Skip Navigation
Search

View Compliance Jobs

Partner Servicing Specialist (with Chinese)

Job ID 19011208 Date posted 11/14/2019 Primary Location Warsaw-Warsaw-Poland
Description

Job Summary

The Partner Servicing Specialist manages the relationship with MGI’s Business Partners, acts as the first point of contact, building and maintaining a positive image of the company. The Partner Servicing Specialist ensures that timely communication, information and resolution to Agents' inquiries, issues and concerns is provided. When necessary, liaises with the appropriate department for resolution. The position supports the partner life cycle from on-boarding to changes in the relationship through termination of a partner.

Primary Responsibilities

  • Interface with the MGI partners as first point of contact and resolution owner.
  • Resolves in-bound partner’ requests using the agent’s preferred communication method (phone, email etc.) and following up the issue until complete resolution.
  • Determines root cause of issues, identifies possible solutions, and agrees with the partner on a defined course of correction.
  • Liaises with different MGI department whenever necessary to solve the agents’ issue and ensure their satisfaction.
  • Partners with sales team to understand the agent’s needs, perception and challenges in order to ensure MGI competitiveness from B2B Customer Service point of view.
  • Initiates out-bound contact to partners when needed to understand any discrepancies, deliver and/or collect any required information.


Education

  • BA/BS Degree.

Experience

  • 1-2 relevant years’ experience.

Essential Skills

  • Very good command of English and Chinese.
  • Solid customer service orientation.
  • Ability to identify issues and escalate to the appropriate contact.
  • Ability to manage time appropriately, work efficiently and semi-independently within a team oriented environment.
  • Ability to conduct analysis/research.
  • Solid detail orientation, problem solving and multi-tasking skills.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers effectively.
  • Ability to work with sensitive data with professionalism and confidentiality.
  • Solid knowledge of MS office applications (Word, Excel, etc.).
  • Ability to work on several systems/programs simultaneously.

Sign up for Job Alerts

Join our Talent Network and get MoneyGram news and job alerts delivered to your inbox.

Sign Up

Interested InTo sign up for job alerts: enter a category, location, or category/location pair below and click "Add." Once all desired alerts are added, click "Submit."

Previously Viewed Jobs

You have not recently viewed any jobs

View All Jobs