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Supv Partner Onboarding (Fixed-term contract)

Job ID 20010206 Date posted 02/11/2020 Primary Location Warsaw-Warsaw-Poland

Job Summary

The Supervisor Partner Onboarding is responsible for actively leading the Partner Onboarding team to ensure a timely, competitive and compliant partner on-boarding process. This includes managing the day-to-day activities of team members; planning and allocating resources to manage the flow of work, ensuring service levels are achieved and serving as a subject matter expert that ensures policies, procedures and internal controls are documented and followed. Additional responsibilities will include maintaining a professional relationship with MoneyGram agents ensuring onboarding related tasks have been completed in line with company policies and procedures and to agents’ satisfaction. Acts as a liaison with multiple departments and other functional partners in order to ensure that the onboarding process is smooth, SLAs are met and issues escalated in a timely manner.

Primary Responsibilities

  • Manages the day-to-day activities of the Partner Onboarding team, providing direction to ensure service levels are met.
  • Supervises Analysts who perform agent research in accordance with national and international regulations.
  • Provides SME expertise and support to staff to ensure any complex issues are addressed.
  • Establishes and maintains professional relationships with international Stakholders.
  • Ensures compliance and operational risk controls are in place in accordance with MoneyGram's or regulatory standards and policies.
  • Monitors via system or manual reports to ensure appropriate action taken to resolve complex issues/concerns.
  • Works across departments to resolve issues and increase overall efficiency and effectiveness of department by driving change.
  • Ensures that process risks are mitigated and policies, processes and procedures are documented and followed.
  • Partner with Compliance Oversight functions to ensure ongoing adherence and compliance with internal policies, procedures and QA.
  • Reviews daily work requirements, tasks, and overall performance of Partner Onboarding team members and measure against department standards/metrics.
  • Responsible for performance management including regular coaching and feedback, performance appraisals, and addressing performance issues.
  • Build teamwork within the department and regularly lead team meetings.
  • Maintains updates work instructions and procedures.
  • Performs other duties as assigned or necessary.


  • BA/BS degree preferred or combination of education and experience.


  • Professional experience working with systems and data preferably in a financial industry.
  • Experience identifying opportunities for innovation and improved work processes and effectively leading change.
  • Due diligence, regulatory and compliance requirements understanding, required.
  • Agent onboarding process knowledge preferable.

Essential Skills

  • Excellent customer service orientation.
  • Demonstrated judgment and decision-making ability.
  • Must be proactive, self-directed, highly motivated, and possess skills in time management, organizational and problem-solving skills in order to manage multiple projects and employees simultaneously within a team-oriented environment.
  • Advanced knowledge in varying analysis/research techniques with the ability to provide well thought out recommendations.
  • Conceptual thinking: ability to translate system requirements into business needs.
  • Self-starter with ability to work independently with limited supervision.
  • Excellent detail orientation, critical thinking and analytical skills.
  • Outstanding interpersonal skills including the ability to communicate with various levels of authority, both internal and external.
  • Keeps abreast of current changes in technology, processes, and standards within area(s) of responsibility by attending internal and external training classes, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.
  • Ability handle sensitive data with professionalism and confidentiality.
  • Ability to work well under pressure and address issues with diplomacy and tact.
  • Robust technical and software skills with demonstrated experience and ability to learn new software quickly.
  • Excellent command of oral and written English.
  • Knowledge of MoneyGram processes and procedures, preferred.

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