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Training Operations Support with Spanish

Job ID 17011875 Date posted 12/07/2017 Primary Location Warsaw-Warsaw-Poland

The Training Operations Support will assist in providing world-class Anti-money Laundering, Fraud Prevention and Point-of-Entry (POE) Product training to agent partners primarily via telephone and virtual instructor-led (webinar) technology. The position requires some troubleshooting of POE equipment with technical support and the ability to assemble all equipment platforms.

    Primary Responsibilities

    • Conducts training activities primarily for independent retail agents via virtual instructor-led (webinar) technology and over the phone.
    • Occasionally, conducts on-site installation and training for individual retail agents in proximity to their home-base or to travel outside of home area to support installation and training as part of a team rollout.
    • Maintains proficiency in agent hardware configurations at MoneyGram locations and conduct troubleshooting for setup and installation of Company equipment.
    • Maintains awareness of Anti-money Laundering and Fraud Prevention regulations and impacts to training curricula.
    • Conducts shipping, scheduling, and training to support the on-boarding and on-going training needs of agent partners, including the prioritization of workload and accurate completion of data records.
    • Demonstrates continuous personal improvement in best practices of adult learning theory for all agent and internal audiences.
    • Performs other duties as assigned.

    Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.


      • Minimum Required: High School diploma or equivalency


      • 1 year in a call center, training, or customer service role.

      Essential Skills

      • Professional verbal and written communication skills and polished presentation skills.
      • Fluency in written and spoken English (required) and Spanish

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