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Partner Setup Analyst I (fixed-term contract)

Warsaw, Poland

As a member of the Global Operations team, you’ll work in an international team on various engaging projects to support our agents and customers worldwide. We are a company which provides very marketable experience working in a global environment, looking at the internationalization of working in the digital areas of the business and offering the opportunity to be involved with process automation projects. The Global Operations team is at the core of our organization and gives its members exposure to all other business area, including Compliance, Finance, and IT. We strive for excellence and delivering a world class experience to both our customers and agents each day.

  • Team Culture
  • Travel: No
  • Advancement Opportunities: Yes
  • Glassdoor rating

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Success Profile

What are the qualifications that will help you achieve success at MoneyGram?

  • Accountable
  • Communicator
  • Growth Mindset
  • Collaborative
  • Problem-solver
  • Relationship expertise

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  • “Being part of Global Ops means daily cooperation with various Departments. Not only I learn something new almost every day, but I also get to work with great people from all over the world.”

    -Magdalena, Resolution Assurance Supervisor, Warsaw

MoneyGram supports ongoing professional development through continued education and on-the-job experience.

Responsibilities

Job ID 20010717 Date posted Oct. 16, 2020 Primary Location Warsaw-Warsaw-Poland

Job Summary

The Partner Setup Analyst I is responsible for working on Oracle scripts according to automated process flow of large upload files, performing mass loads in Oracle and legacy systems ensuring results are consistent, accurate, meet data quality/integrity standards and correctly preserving the files for future audits. Monitor SLA of assigned cases, proactively escalating in case the SLA is at risk.

Incumbents in this role are also involved in providing tailored solutions based on systems capabilities as well as acting as a key user for the MGI operating systems and representing PSU during technical and SOX controls.

Primary Responsibilities

  • Work on mass scripts within Oracle & other MGI systems; work on single and mass POS connectivity and performing fixes on Oracle modules.
  • Ensure SLAs are met; escalate issues as identified and as required; effective prioritization of incoming cases (rushes) and clear communication to key stakeholders.
  • Develop QRG, procedures and work instructions for own area of expertise, contribute to the overall Partner Setup/ Partner Onboarding governance.
  • Partner closely with IT departments e.g. software development, application support, IT operations and business representatives.
  • Perform analysis of complex requests, actively contribute to new projects through designing hierarchy diagrams and other setup solutions.
  • Troubleshooting and root cause analysis of reported setup issues; provide feedback to other team members as required.
  • Performs other duties as needed or required.

Education

  • BA/BS degree preferred, or combination of education and experience.

Experience

  • 3 years’ professional experience working with systems and data in a financial industry.
  • 2 years’ experience in Oracle, Cognos, SalesForce.
  • Ability to manage data and work with data ware-houses preferred.
  • Excellent Knowledge of MGI products & services and operating model preferred.

Essential Skills

  • Strong technical and communicational skills, very collaborative.
  • Excellent PC skills (in particular: MS Excel, databases).
  • Conceptual thinking: ability to translate system requirements into business needs.
  • Strong customer service orientation.
  • Ability to assess issues and provide direct initial advice or escalate to the appropriate contact.
  • Ability to manage time appropriately, work efficiently and independently within a team oriented environment.
  • Ability to conduct analysis/research and provide recommendations.
  • Strong verbal and written communication skills with the ability to explain procedures and processes to internal or external customers as well as team members effectively.
  • Ability to address issues with diplomacy and tact.
  • Solid detail orientation.
  • Ability to work with sensitive data with professionalism and confidentiality.
  • Ability to address issues with diplomacy and tact.

We offer

  • Possibility to grow and develop continuously in a friendly and international environment.
  • Possibility to gain expertise in accordance with your strengths and skillset.
  • Work-life balance.
  • Social benefits: private medical health insurance, MultiSport card, life insurance, social fund, holiday allowance.

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